Terms and Conditions

Islington Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Islington Movers provides removal and related services to you in the United Kingdom. By making a booking, using our services, or allowing our staff to enter your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Islington Movers, the removal service provider.

1.2 "Customer" or "you" means the individual or organisation booking or using the services of the Company.

1.3 "Services" means domestic or commercial removals, packing, loading, unloading, storage handling, and any additional services agreed in writing.

1.4 "Goods" means the items which are subject to the Services.

1.5 "Contract" means the agreement between the Company and the Customer comprising these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides removal and related services for residential and commercial customers within the United Kingdom, including but not limited to local and regional moves.

2.2 The specific Services to be provided, together with any associated charges, will be set out in a quotation or confirmation issued by the Company.

2.3 The Company reserves the right to use sub-contractors to perform all or part of the Services. Where sub-contractors are used, the Company will remain responsible for the performance of the Contract, subject to these Terms and Conditions.

3. Quotations

3.1 Unless otherwise stated in writing, quotations are provided free of charge and are based on the information supplied by the Customer, including property access, volume of Goods, and any special requirements.

3.2 Quotations are usually given as fixed prices, but may contain variable elements, such as waiting time or additional labour, where appropriate. Any such variable charges will be clearly described in the quotation, as far as reasonably possible.

3.3 Quotations are valid for a limited period as specified on the quotation. After this period, the Company may revise or withdraw the quotation.

3.4 The Company reserves the right to amend the quotation if:

(a) the information provided by the Customer was incomplete or inaccurate;

(b) additional Goods or services are requested by the Customer;

(c) access to the premises is materially different from that described during the quotation process;

(d) there are delays or events outside the Company’s reasonable control which increase the time or resources required.

4. Booking Process

4.1 A booking is not confirmed until the Customer has expressly accepted the quotation and the Company has issued a booking confirmation.

4.2 The Company may require a deposit to secure the booking. The amount and due date of any deposit will be stated in the quotation or booking confirmation.

4.3 By confirming the booking, the Customer warrants that they have the authority to enter into the Contract and to move the Goods in question.

4.4 The Customer must promptly notify the Company of any changes to the planned move date, addresses, access arrangements, or the nature and volume of the Goods. The Company will use reasonable endeavours to accommodate such changes but cannot guarantee availability or the same pricing.

5. Customer Responsibilities

5.1 The Customer is responsible for:

(a) ensuring that adequate access is available at all collection and delivery addresses, including parking space for the removal vehicle and clear routes within the property;

(b) obtaining and paying for any necessary permits, permissions, or parking dispensations required for the performance of the Services;

(c) arranging appropriate insurance for the Goods if the Customer requires cover beyond the Company’s standard liability as set out in these Terms and Conditions;

(d) adequately preparing and packing the Goods, unless packing services have been specifically included in the quotation;

(e) ensuring that all Goods to be moved are suitably disconnected, dismantled, and ready for transport, unless otherwise agreed;

(f) being present or represented at the collection and delivery addresses to ensure correct Goods are moved and to sign any relevant documentation.

5.2 The Customer must not submit for removal or storage any items which are hazardous, illegal, perishable, fragile beyond what has been disclosed, or which may present a health and safety risk, including but not limited to flammable materials, explosives, chemicals, or waste.

6. Payments

6.1 The charges for the Services are those set out in the quotation or as subsequently agreed in writing between the parties.

6.2 Unless otherwise agreed in writing, payment terms are as follows:

(a) any required deposit payable upon booking confirmation; and

(b) the balance payable on or before the date of the move, or on completion of the Services, as specified in the booking confirmation.

6.3 Payment must be made by an accepted method as notified by the Company. The Company is under no obligation to commence or continue providing the Services if payment is not received in accordance with the agreed terms.

6.4 If payment is not made when due, the Company reserves the right to:

(a) charge interest on the overdue amount at the statutory rate applicable under UK law; and

(b) suspend or terminate the Services and retain possession of Goods until payment is made in full, subject to any applicable legal requirements.

7. Cancellations and Postponements

7.1 If the Customer wishes to cancel or postpone the Services, they must notify the Company as soon as reasonably possible.

7.2 The Company may apply cancellation or postponement charges, which will typically be based on how much notice is given before the scheduled service date. These charges will be outlined in the quotation or booking confirmation where possible. As a general guide:

(a) cancellation or postponement with more than seven days notice may incur no fee or a minimal administration charge;

(b) cancellation or postponement with between two and seven days notice may incur a percentage of the quoted charges;

(c) cancellation or postponement with less than two days notice may be charged up to the full amount of the quotation.

7.3 If the Company needs to cancel or significantly amend the Services, it will notify the Customer as soon as reasonably practicable and will offer an alternative date or a refund of any pre-paid sums for Services not provided. The Company will not be liable for any consequential loss arising from such cancellation, subject to paragraph 11.

8. Performance of the Services

8.1 The Company will use reasonable care and skill in providing the Services and will take reasonable steps to protect the Customer’s property and Goods.

8.2 The Company may refuse to carry out all or part of the Services if it reasonably believes that doing so would pose a health and safety risk, be unlawful, or cause damage that could not reasonably be avoided.

8.3 The Company does not undertake to move or dismantle items that are excessively heavy, unstable, fixed to the building, or otherwise unsuitable for removal without specialist equipment or services, unless this has been expressly agreed in advance.

9. Excluded and Restricted Items

9.1 The Company will not knowingly transport:

(a) illegal items;

(b) cash, jewellery, watches, precious metals, or items of exceptional value, unless this has been agreed in writing;

(c) animals or live plants;

(d) perishable or temperature-sensitive items;

(e) hazardous or toxic substances, including gas cylinders, fuels, paints, solvents, and similar materials.

9.2 If any such items are transported without the Company’s knowledge, the Company shall have no liability for loss or damage in relation to those items, and the Customer shall indemnify the Company against any resulting claims, losses, or expenses.

10. Liability for Loss or Damage

10.1 The Company accepts liability for physical loss of or damage to Goods caused by its negligence or breach of Contract, subject to the exclusions and limitations in these Terms and Conditions.

10.2 The Company’s liability for loss or damage to Goods, whether arising from negligence, breach of Contract, or otherwise, shall be limited to a reasonable sum per item or per consignment, as notified to the Customer or as otherwise required by applicable law.

10.3 The Company shall not be liable for:

(a) loss or damage arising from inherent defects, pre-existing damage, or conditions of the Goods;

(b) loss or damage to fragile items which have not been professionally packed by the Company or its agents;

(c) indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity;

(d) loss or damage where the Customer has failed to inform the Company of items of high value or special sensitivity.

10.4 The Customer is advised to take out appropriate insurance for Goods of high value or where additional cover beyond the Company’s standard liability is required.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods or property should be reported to the Company as soon as reasonably possible and noted on any delivery documentation where practicable.

11.2 Formal written notification of any claim must be given to the Company within a reasonable period after the Services have been completed, and in any event no later than the time limit prescribed by applicable law.

11.3 The Customer must provide the Company with a reasonable opportunity to inspect any alleged damage and must retain the damaged items for such inspection.

11.4 The Company will investigate any complaint or claim in good faith and will aim to resolve matters promptly and fairly, subject to these Terms and Conditions.

12. Waste Regulations and Disposal

12.1 The Company operates in accordance with relevant UK waste management and environmental regulations.

12.2 The Company is not a general waste disposal contractor. Any removal of waste, unwanted items, or materials that fall under waste classification must be expressly agreed in advance and may be subject to additional charges.

12.3 The Customer must not request or permit the Company to dispose of items in a manner that breaches waste regulations, fly-tipping laws, or local authority requirements.

12.4 Where the Company agrees to remove unwanted items, the Customer confirms that these items are theirs to dispose of and that no third party rights are infringed.

13. Access, Parking, and Property Damage

13.1 The Customer is responsible for ensuring that suitable parking is available for the removal vehicles at both collection and delivery locations, including obtaining any necessary permits or local authority permissions.

13.2 The Company shall not be responsible for parking fines or penalties where the Customer has failed to arrange adequate parking, and the Customer shall reimburse the Company for any such costs incurred due to inadequate parking arrangements.

13.3 While the Company will take reasonable care to avoid damage, the Customer should take steps to protect floors, walls, and fittings, particularly where access is narrow or restricted. The Company’s liability for minor scuffs, marks, or damage consistent with normal handling in tight spaces will be limited.

14. Delays and Events Beyond Our Control

14.1 The Company will use reasonable endeavours to adhere to agreed dates and times but cannot guarantee punctuality where delays arise from factors beyond its reasonable control, including but not limited to traffic conditions, accidents, extreme weather, road closures, or industrial action.

14.2 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control. In such circumstances, the Company will inform the Customer as soon as reasonably practicable and will make reasonable efforts to complete the Services as soon as possible.

15. Termination

15.1 Either party may terminate the Contract with immediate effect by written notice if the other party commits a material breach of these Terms and Conditions which, if capable of remedy, is not remedied within a reasonable period after written notice.

15.2 On termination, the Customer shall pay the Company for all Services provided up to the date of termination, together with any applicable cancellation charges.

16. Data Protection and Privacy

16.1 The Company will collect and process personal data in order to arrange and provide the Services, manage the Contract, and comply with legal obligations.

16.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to perform the Services, comply with law, or with the Customer’s consent.

17. Amendments to These Terms

17.1 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a particular Contract will be the version in force at the time the booking is confirmed, unless a subsequent variation is expressly agreed in writing.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

19. General Provisions

19.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of that or any other right or remedy.

19.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.