Privacy Policy
Islington Movers Privacy Policy Overview
This Privacy Policy explains how Islington Movers collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all services provided by Islington Movers to individuals and businesses located in the Islington area and surrounding locations, regardless of the channel used to contact us or make a booking.
We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Data Controller
Islington Movers is the data controller in respect of the personal data we process about you. This means we decide why and how your personal data is collected and used when you engage with our moving and related services in the Islington area.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quotation, or use our services:
Identification and contact details, such as your name, postal address, service address, billing address, and any alternative contact person you provide.
Communication details, such as your preferred contact method and the content of any communications you send to us, including enquiries, feedback or complaints.
Service and booking information, including details of your move, inventory information that you choose to provide, property access details, dates and times of your booking, and any special instructions related to your move.
Payment and billing information, such as payment method, payment status, and invoice details. We do not store full card details when payment is taken through a secure payment processor.
Technical and usage information, where applicable, such as basic information about how you interact with our website, including pages visited and general device information. This may be collected through cookies or similar technologies, where permitted by law and your browser settings.
Any other information you choose to provide to us that is relevant to the planning, quotation or delivery of our moving services.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:
Contractual necessity: We process personal data to take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotations, confirming bookings, planning and carrying out your move, communicating with you about your service, and handling billing and payment.
Legal obligations: We may process personal data where necessary to comply with legal and regulatory requirements, such as tax, accounting and record-keeping obligations, or to respond to lawful requests from public authorities.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and interests. This includes managing and improving our services, ensuring the security of our systems and staff, handling customer enquiries, preventing fraud, and pursuing or defending legal claims.
Consent: In limited circumstances, we may rely on your consent, for example where required for certain types of electronic marketing. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.
How We Use Your Personal Data
We use the personal data described above for the following purposes:
To provide quotations, plan and carry out removals, and deliver any associated services you request.
To manage bookings, including confirming dates, arranging access, coordinating with you and any third parties you nominate, and handling changes or cancellations.
To process payments, issue invoices, maintain financial records, and address any payment queries or disputes.
To communicate with you regarding your enquiry or service, including pre-move surveys, follow-up questions, service updates, customer support and complaint handling.
To manage our business operations, including quality assurance, staff training, service improvement and risk management.
To ensure the safety and security of our staff, vehicles and customer property.
To comply with applicable laws, regulations and professional obligations, and to respond to lawful requests from public authorities.
Data Sharing and Processors
We do not sell your personal data. However, we may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers and processors: We may use third party companies to provide certain services on our behalf. These may include payment processing providers, secure document and data storage providers, IT and cloud service providers, customer management systems, and professional advisers such as accountants or legal advisers. Where such third parties act as our processors, they are only permitted to process your personal data on our documented instructions, must keep it secure, and are bound by confidentiality obligations.
Operational partners: Where necessary to deliver your move, we may share relevant information with subcontracted drivers, porters, or storage providers, for example your address, contact details and service instructions. These parties receive only the information required to perform their specific tasks.
Legal and regulatory authorities: We may disclose your personal data where required by law, to enforce our contractual or legal rights, to protect our business, or to assist with crime detection or prevention.
In all cases, we limit the personal data shared to what is strictly necessary for the relevant purpose.
International Transfers
Our primary operations are based in the United Kingdom. If any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected with an equivalent level of protection, for example by using standard contractual clauses or relying on an adequacy decision where available.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
In general, we retain records relating to moves and associated services for a period that allows us to respond to queries, handle any complaints or legal claims, and comply with tax and accounting obligations. After this period, data that is no longer required is securely deleted, anonymised or archived in a way that no longer identifies you.
The precise retention period may vary depending on the nature of the data and applicable legal requirements. We regularly review the personal data we hold and securely dispose of any data that is no longer needed.
How We Protect Your Data
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include controlled access to systems, secure storage, staff training, and procedures for handling data incidents.
While we take reasonable steps to safeguard your data, no transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will inform you and, where required, notify the relevant supervisory authority.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights apply to all Islington Movers customers and prospective customers in our service area, subject to certain legal conditions and exceptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, together with certain information about how and why it is processed.
Right to rectification: You have the right to request the correction of inaccurate personal data and to have incomplete data completed.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while we verify its accuracy or assess an objection you have raised.
Right to object: You may object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is required for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine readable format and, where technically feasible, transmit it to another controller.
Rights in relation to consent: Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before withdrawal.
To exercise any of these rights, please contact us and provide sufficient information to identify yourself and your relationship with Islington Movers. We may need to verify your identity before responding to your request.
Complaints and Supervisory Authority
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office or another relevant supervisory authority where you live or work, or where you believe an infringement of data protection law has occurred.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. Any changes will take effect when the updated version is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we process your personal data.
